Knowledge Base

The Knowledge Base has more than 518 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Customer Services *** History of MatrikonOPC software releases *** Contacting OPC Support What does my annual maintenance cover? What MatrikonOPC products are End Of Life? What is end of life(EOL)? More...	Current Software Versions *** History of MatrikonOPC software releases *** More...
Connectivity Issues How do I get around a DCOM settings problem ? How do I eliminate the COM timeout on our OPC servers? More...	General Non-OPC Questions Does MatrikonOPC software work on Virtual Machine (VM) images? How do TCP communications work? What does a port number mean? Ref KB: 100 Why do I get an ""Upgrade not available"" error when installing OPC software How to use Remote Desktop Connection What is ActiveX and is it dangerous? Ref KB: 846 More...
General OPC Questions What is OPC? What Operating Systems does MatrikonOPC support? How can I enable DCOM logging in Event Viewer? Ref KB: 528 Does MatrikonOPC software work on Virtual Machine (VM) images? How do I access items via DDE in our OPC Servers? Ref KB: 243 More...	Licensing All Licensing Procedures How do I transfer a computer specific software-licensed product to another computer? Ref KB: 75 How can I create a new AuthorizeRequest.MTK file as the option is greyed out? Ref KB: 33 In what cases could my licensing stop working? Ref KB: 905 There is a Matrikon Licensing Error in my Application Event Logs. Is there a problem? Ref KB: 981 More...
MatrikonOPC Applications What is the MatrikonOPC Tunneller? How do I perform a loopback test in MatrikonOPC Tunneller? Why can I connect through Tunneller, but I can't browse for tags, or some tags are missing. Why do I still need to check my DCOM settings if I'm using MatrikonOPC Tunneller? Ref KB: 370 How do I connect MatrikonOPC Tunneller through a NAT firewall (or router) to two different computers? More...	MatrikonOPC Clients What is the difference between synchronous and asynchronous communication? What fixes the DST issue with HDA clients? Ref KB: 493 More...
MatrikonOPC Server for ... Why do I keep recieving an error message about PSTCFG when I try to launch my server? Why are my tags not validating and why can I not browse for my tags? Ref KB: 897 What is the DDE Syntax For Matrikon's OPC Servers? Ref KB: 52 Why am I getting the error: 'Could not get object "PSTCFGMatrikon.OPC.XXXX'? Why am I getting a "Could not Register Class Factories" error when opening OPC server configuration? More...	Matrikon Analytics Why does Matrikon Analytics not install correctly for all users? More...
OPC Error Codes Why am I getting an error in the log file that states: 'The security key could not be retreived from the registry.'? What is 8002000A error C004100A? Ref KB: 926 More...	OPC Quality Codes What are the OPC Quality Codes? Why are my tags showing bad, out of service or bad, or last known? Ref KB: 843 More...
Third Party Why can I not see the WinCC OPC Server in Tunneller or Data Manager? Ref KB: 139 When Browsing Honeywell PHD HDA Servers there are no tags in the Browse Tags window? Why is RS VIEW taking a long time to load when switching between screens? Ref KB: 34 Why aren't my MatrikonOPC client's writes showing in the device through the TPN server? Ref KB: 251 More...