Excel Reporter Logging
To enable logging in Excel Reporter:
1) Open the Excel Reporter menu in Microsoft Excel
2) Choose the Show Log option
3) Set the Log Level - When MatrikonOPC Support requests a log, most of the time you will set this to Debug, unless advised otherwise.
4) Click Clear Log
5) Click ok
6) Close Microsoft Excel and then open again
7) Reproduce the issue
8) Collect the log file called ExcelReporter.log from the installation directory of Excel Reporter.
Please send the log file back to us in reply to this email.
Remember to reduce the logging level to "info" after collecting the log as debug logging can use up un-necessary disk space!